What : This afternoon a small subset of customers may have experienced an outage of their DSL or NBN broadband service.

When : Start Time: 2016/06/06 15:05 End Time: 2016/06/06 15:25

Why : An upstream carrier provider edge (PE) device failed causing a service interruption with some DSL and NBN services. Services are now restored. However, the
issue is still being escalated with the relevant carrier.

Resolution : Please reboot any modems / routers which have not automatically reconnected.