Oncue Telecom News

Latest News, Products and Announcements

Speed Test Available

In recent months there has been plenty of talk about the actual speeds being delivered over the NBN network. In order to pro-actively manage speed concerns for our customers, you can now conduct your own speed test to make sure the NBN network is delivering the speed...

NBN capacity increase – Queensland

As a result of proactive bandwidth monitoring we had seen NBN services in Queensland reach capacity during peak times. In light of this our upstream supplier has worked with our carrier partners to double the capacity in Queensland which has now been completed. We...

April Domain Deals

This April we have some fantastic pricing for arguably the top domain extensions in the Australian market. Now is the time to secure the domain name you've been thinking of picking up. Register as many as you like but hurry these prices will end at the end of the...

cPanel Theme x3 Deprecation

The cPanel has deprecated the x3 theme and new updates won’t be available for the same. You can read more about the deprecation of the x3 theme from the following cPanel blogs :- https://blog.cpanel.com/its-time-to-say-goodbye-to-x3/...

Server RAM Upgrade – Planned Outage

Please be advised that the following Linux servers will be undergoing maintenance as per the schedule and reason mentioned below. Reason : RAM needs to be upgraded to 32GB. Maintenance Window : Server Duration Start Time (IST) Start Time (GMT) Start Time (AEST)...

DNS Outage – oncue101.com

We are currently experiencing a DNS outage for services using web hosting nameservers ns1/ns2.oncue101.com 13:00 This outage is being investigated.

Pay By Phone Outage

Outage Details: The Pay-By-Phone IVR is currently offline, where customers are being advised that their account number is incorrect. This is being investigated by our Systems team and we will keep you across any updates

Intermittent Email Issues

We are facing intermittent email issues on our shared linux hosting servers. What is the impact? When you try to send mails from our shared linux hosting packages, you will see an error "421 Too many concurrent connections". You will also see a delay in incoming...

Coverage Update on 3G and 4G

Telstra Wholesale have been working on a Federal Government initiative called the Mobile Black spot Program. This initiative is building approximately 500 base stations to improve mobile coverage in specific poor or no-coverage areas. 429 of these base stations will...

Oncue Telecom launches Oncue Prima 4G Mobile

We are pleased to inform you that our 4G mobile service has arrived and will be available from July 28th 2016. Enjoy a better mobile experience each month at no extra cost. On July 28th 2016 your mobile service will automatically switch to the 4G network without the...

OncueEDM Scheduled Maintainence

We will be undergoing an infrastructure upgrade on Saturday, July 16, 2016 PST. The upgrade is intended to bring even more speed and reliability to our platform. Our service will be offline starting at 9:00 pm PST on Saturday, July 16 (see your timezone here). We...

ADSL & NBN Unscheduled Outage : Resolved

What : This afternoon a small subset of customers may have experienced an outage of their DSL or NBN broadband service. When : Start Time: 2016/06/06 15:05 End Time: 2016/06/06 15:25 Why : An upstream carrier provider edge (PE) device failed causing a service...

Website Launch : hellen.org.au

Oncue Telecom is proud to be associated with the launch of the HELLEN website, an Upstanding Project by the Australian Institute of Neuro-rehabilitation. HELLEN is an acronym for Hunter’s Exoskeleton for Lower Limb Exercise and Neuro-rehabilitation. HELLEN is the...

Accounts : December 2015

December Invoices - Late Processing To all our valued customers, We wanted to let you know that our accounts generation happened a little bit late this month. All has processed late today and should have been delivered to your inbox this evening. Customers who receive...

Cloud Portal : New Look & Feel

Oncue Telecom is proud to launch our fresh new look for our hosting and domain name customers. Our product catalogue, domain search tool, shopping cart and customer portal now features a fresh and robust look and feel. Designed to be modern and easy to navigate, the...

Telstra Mobile – Migration

Customers impacted by the recent discontinuation of supply by Telstra Wholesale to our upstream provider IVNX Group will require a new SIM card following us being able to secure continued supply via an alternate provider. These new SIM cards are being sent directly...

Mobile Services : Update

10:52am - June 10, 2015 Over the last 18 hours we have secured continued supply for Telstra mobile network customers with an alternate supplier. Unfortunately this will require a new SIM card to be issued to all our Telstra mobile network customers. We have attempted...

.sydney gTLD General Availability

.sydney – A truly iconic web address Own your piece of an icon with a .sydney domain name; the only web address that ties your brand to the city of Sydney and the diverse experiences it has to offer. A .sydney domain name provides a dedicated space online for...