Server RAM Upgrade – Planned Outage

Please be advised that the following Linux servers will be undergoing maintenance as per the schedule and reason mentioned below. Reason : RAM needs to be upgraded to 32GB. Maintenance Window : Server Duration Start Time (IST) Start Time (GMT) Start Time (AEST)...

Pay By Phone Outage

Outage Details: The Pay-By-Phone IVR is currently offline, where customers are being advised that their account number is incorrect. This is being investigated by our Systems team and we will keep you across any updates

Intermittent Email Issues

We are facing intermittent email issues on our shared linux hosting servers. What is the impact? When you try to send mails from our shared linux hosting packages, you will see an error “421 Too many concurrent connections”. You will also see a delay in...

OncueEDM Scheduled Maintainence

We will be undergoing an infrastructure upgrade on Saturday, July 16, 2016 PST. The upgrade is intended to bring even more speed and reliability to our platform. Our service will be offline starting at 9:00 pm PST on Saturday, July 16 (see your timezone here). We...
ADSL & NBN Unscheduled Outage : Resolved

ADSL & NBN Unscheduled Outage : Resolved

What : This afternoon a small subset of customers may have experienced an outage of their DSL or NBN broadband service. When : Start Time: 2016/06/06 15:05 End Time: 2016/06/06 15:25 Why : An upstream carrier provider edge (PE) device failed causing a service...